Frequently asked questions
Frequently Asked Questions (FAQ)
- Does Transferforme only provide services in Antalya?
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At present, Transferforme only operates from and to Antalya Airport, Gazipasa Airport, Isparta Airport, İzmir Airport, Bodrum Airport, Istanbul Airport.
- What time do the vehicles leave the airport?
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The Transferforme service is not a regular service with predetermined departure and arrival times, rather it is an “on-demand” service, in which the user decides when and where to be taken.
- Can Transferforme take me to the door of my hotel or place of residence?
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Yes, it is a “door to door” service, unless due to reasons of physical accessability for vehicles, it is not possible to reach the point of origin or destination of each service
- What are the booking and service opening hours?
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You can make a booking 24 hours per day, every day of the year. However, we recommend that you book as far in advance as possible in order to guarantee the availability of the service. In addition, our vehícles are available to render services 24 hours per day, all year round. However, the availability of vehicles during the night may be limited, and as such we kindly ask you to book as far in advance as possible
- How many items, and what dimensions, of luggage can I take?
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The rate includes the transportation of one item of luggage and one item of hand luggage per person. Each aditional item of luggage will incur an extra charge that shall be paid directly to the chauffeur. If each passenger is carrying more than one additional item of luggage, or an oversized item of luggage, such as bicycles, surfboards, skis, etc, the “Express” service should be contracted. In addition, the customer is the sole responsible of her/his luggage and personal belongings during the service. Drivers won´t take any responsabilities whatsoever. Drivers will be responsible of placing the luggage in the vehicle only in the case that the doors are locked, otherwise, they won´t be allowed to get out of the vehicle.
- Can I take pets?
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Yes, provided that they are placed in the boot inside regulation boxes that are of a size that can fit in. In this case , this information should be expressed .
- What happens if my flight is delayed?
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You must notify us once you are informed of the delay, in order to avoid undesired charges due to this reason. Our booking staff shall take note of the delay and try to reorganise your pick-up.
- How far in advance should I depart for the airport?
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Our company follows the arrival and departure times of the the relevant airlines. Consequently, you should arrive at the airport at least 1 hour before your flight, if your flight is a domestic one, and two or three hours before your flight if it is an international flight, depending on the destination. The duration of the route between the pick-up point and the airport shall depend on the distance to be travelled The pick-up times desired by customers must always be confirmed by our company, in order to guarantee your arrival at the airport in sufficient time.
- What happens if I need to cancel the service?
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Should you wish to cancel your booking please do this by visiting our website and clicking on My bookings link.
You will need to enter your email address and reference number to access the booking.The cancellation fees only apply if you have booked with us directly. If you have booked with a travel agent please contact them for more information.
Remember that we are at your service 24 hours per day. In advance cancellations received more than 24 hours then fully refunded and less than 24 hours, 50% will be charged as expenses of cancellation. On cancellations received 6 hours or less, our company shall not refund any amount paid.
- How can I contact with Transfersforme.com ?
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Visit our website at www.transferforme.com , and you will find all the information you need.
- What happens if my flight is delayed or cancelled ?
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If your flight is delayed, contact us by telephone telephone or mail . We are at your service 24 hours per day.
- What happens if I need to change my booking?
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If you need to make a change in your booking, please follow up the prochudure on line.
- Can I change the point of destination at the last minute, upon arrival at the Airport?
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You can do if the destination is closer to the booked and paid for destination.
- How far in advance do I need to make my booking?
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We recommend that you book as soon as possible.
- Are there seats available for children under the age of 12?
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We provide seats for children upon prior request. (This extra service is submitted to units available in that moment). For baby/child booster seats: We strongly recommend that you bring your own baby/booster seats. The supplier can provide them in some destinations and they will meet the local safety standards but will vary in quality and availability. A supplement maybe payable and you will be expected to fit the baby seat yourself. To book a baby seat please contact us after you have made the booking and we’ll confirm, if this is possible.
- What types of vehicles are used?
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We have a wide range of vehicles, and can provide you with Coaches, minivans as well as minibusses of different capacities, depending on your requirements.
- If the number of people requiring the service increased at the last minute, how far in advance would I need to notify you of this?
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If the number of people increases, we kindly ask you to contact us from any telephone, in order to provide you with the vehicle that meets your requirements.
- Can transferforme service take me to any destination I choose?
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The service has some geographical restrictions, if your point of origin or destination is outside of the area covered, you must contract the ares mobile service on www.transferforme.com
- How do I know my booking was successful?
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When you confirm your booking and payment is taken, your booking reference number will appear on screen with the option to print it before you exit our site. You’ll then automatically receive an email booking confirmation which will confirm that payment has been taken and the balance paid in full and details of your transfer.
- How safe is it to use my credit/debit card on your website?
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We operate our website with an SSL certificate to ensure safe encryption of your details. When you select to book the website becomes secure, you also have to pass standard 3D secure in order for the booking to be confirmed.
- I want to book a transfer but the people travelling with me arrive on different flights, how do I book?
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At booking , one party and one flight detail is required. We therefore recommend that the details provided are those of the person whose flight lands last, this will ensure all the other passengers are already waiting for them and in turn no rise of a delay at the airport.
- How do I pay for my transfer?
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Payment is taken in full at the time of booking. We accept VISA and MasterCards . Surcharges will apply and are detailed during the booking process.
- Do I need to take the service voucher with me when I travel?
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It is recommended that you take your booking confirmation with you on your transfer. This must be shown to the driver or our representative before you can board your transfer vehicle.
- Can I book a transfer with more than one stop?
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Please note this may be only possible if it is in the same resort and on the same route . Whereby it’s a difference resort, then you will need to make two bookings.